![]() ![]() Product Designers Know: The User Comes First In the UK App Store, Warren reported, “Skype is now rated at just 1 star,” and in the US ratings had fallen from 3.5 stars to just 1.5 stars. “Ratings of the Skype app on Apple’s App Store have plummeted worldwide since the new Skype launched,” Tom Warren wrote in The Verge in July 2017. The 2017 redesign had shown early signs of failure. Hoping to appeal to a younger demographic, Perez explained, Microsoft had given Skype “a colorful, Snapchat-inspired makeover which included its own version of ‘stories,’” but the changes just “cluttered the user experience with features no one had asked for or needed.” Now, according to Perez, Microsoft says that it’s going to “refocus on simplicity - and it’s ditching stories.” Skype’s 2017 redesign was met with a lot of backlash, as Sarah Perez recently reported in TechCrunch. A look at the decisions and events that led Microsoft to change course with Skype offers a product design object lesson. 31 announcement that a redesign was coming, roughly a year after the last one. Skype has once again been making the news, following Microsoft’s Aug. The reason? It delivered what it thought people wanted, not what they really wanted. If the volume is fine, double-check the menu next to Speakers and see if there's another option to pick from, and then try the sample sound again.Microsoft is dialing back a 2017 Skype redesign which flopped with users.If you don't hear anything when you play the sample sound, make sure your speakers or headphones are turned all the way up (some headphones have physical volume buttons) and that the on-screen settings are at 10.You should hear sound in your headset or speakers. To check the sound in Skype to make sure that it's using the right speakers, select Test audio under the Speakers option.Finally, unplug the microphone and then reattach it. If there aren't other ones to pick from, make sure the microphone is plugged in, powered on (if it has a power switch), and has batteries (if wireless). ![]() If the microphone doesn't work with Skype, select the menu next to Microphone and see if there are any other options you might have the wrong device selected.As you talk, you should see the bar light up. With that setting open, notice the volume area under Microphone. ![]()
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